Novo are part of the Belgravium Technologies group of companies, market leaders in enterprise mobile computing solutions. The group has an installed Global product base of over 100,000 terminals and they pride themselves on world class service and technologies to meet all mobile enterprise needs. Combining hardware, software and consulting skills, Novo’s combination of bespoke hardware and software development plus general business consultancy has enabled it to develop a strong foothold in industry sectors requiring mobile solutions for retail transactions, most notably within the airline and rail sectors. The "Spirit" was born out of requirement identified by major rail operators for a state-of-the-art ticket issuing device to replace their slow and cumbersome existing units. Operators were seeking to replace their existing on-train ticket issuing system and associated support services to enable a faster, more reliable solution in a more lightweight and user friendly device.

Novo worked hand in hand with operators over a period of time to design a system that matched all of the criteria and stringent requirements of the rail industry and to develop "Spirit", a leading solution for the next generation of ticket issuing systems.